How Are Your Ratings?

Discovering little problems and correcting them before they become big ones will save time and resources. The results can also assist you in focusing your efforts on the areas where your members desire change.

This process lets you see your club through your members’ eyes – what is going well and what needs some attention.

Some observations may surprise you; some may not. It is important to keep an open mind to your members’ opinions, even if there is harsh criticism. Remember – every criticism is an opportunity to make improvements to your club.  The following materials are available to help conduct the How are Your Ratings? Survey:

• The How are Your Ratings? Survey is an essential evaluation tool for clubs to survey their membership.

• The How are Your Ratings? Administrative Guide provides directions on how to conduct the survey, determine the results and create an action plan.

• The How are Your Ratings? Results Template is an Excel spreadsheet to be used in conjunction with the How Are Your Ratings Administrative Guide. Results are imputed and calculations are automatically completed.

LCI would appreciate your feedback and questions on the newly updated How Are Your Ratings? Survey. Please contact Membership Operations.