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Frequently Asked Questions About Our Web Site


Here are the answers to the most Frequently Asked Questions about the Lions Clubs International Web site.

How can I submit questions and comments/suggestions about the Web site?

Please use the Contact Webmaster option in the bottom left corner of every Web page to submit information to Lions Clubs International.

Where can I find my favorite page?

You can use our enhanced Search function (near the top right corner of all pages) to find information.

How can I change my screen resolution?

The optimal screen resolution for viewing our Web site is 1024 x 768 (or above). If your computer is not set for this, the process to change your screen resolution is not difficult. Please use the applicable instructions below:

System Instructions

Windows XP

  • Click Start
  • Select Control Panel
  • Select Appearance and Themes
  • When the Display Properties box opens, select the Settings tab
  • In Screen Resolution section, click and drag slider between "Less" and "More"; leave setting at More for 1024x768 pixels.

Windows 2000

  • Click Start
  • Select Settings
  • Select Control Panel
  • Double click Display
  • Select the Settings tab
  • In Screen Resolution section, click and drag slider between "Less" and "More"; leave setting at More for 1024x768 pixels.

Windows Vista

  • Click Start
  • Select Control Panel
  • Select Appearance and Personalization
  • Select Adjust Screen Resolution
  • When the Display Properties box opens, select the Settings tab
  • In Screen Resolution section, click and drag slider between "Less" and "More"; leave setting at More for 1024x768 pixels.

    How can I read PDF files using Window-Eyes Pro screen reader software?

    Most likely, Window-Eyes Pro is trying to load PDF files in your browser rather than the Adobe Acrobat Reader. According to the software developer, your Windows-Eyes Pro software does not allow that. It's a limitation of the Adobe Acrobat Reader software. In order to read PDF files, you'll need to do the following:

    1) Open your Adobe Acrobat Reader software
    2) Press Ctrl + K (two keys at the same time) to open a preferences window
    3) In the left margin, select Internet
    4) Inside the Web Browser Options window, un-check the box marked "Display PDF in browser"
    5) Save the changes and exit Adobe Acrobat Reader
    6) Go to the Lions Web site and you should be able to read PDF files

    How can I print an entire page from the site?

    This issue is due to your browser (Internet Explorer/Mozilla) and screen resolution. You can change your browser's page orientation by going to the "File" drop down menu located in the browser tool bar and selecting "Page Setup." Change the orientation from Portrait to Landscape. You can also click the "Printer Friendly" icon near the top of all pages to get a clean version of the page to print.

    How can I download PDF files?

    To download and view a publication, you must have Adobe Acrobat Reader, version 7.0 or above. It is available free of charge. Visit the Instructions for Downloading page for a link (in multiple languages). Download instructions for other file formats (EPS, JPEG, TIF, etc.) appear there as well. If you are still having difficulty, try downloading a PDF file from another site. If you experience problems outside of this site, you will need to contact your Internet provider or computer manufacturer's customer service department.

    How can I view the slide shows?

    The slide shows use Flash technology, and will work with Flash versions 8.0, 9.0 and 10.0. If you have an earlier version of Flash, you can download the most up-to-date Flash version free-of-charge.

    Can I make the font larger when I print a PDF file?

    You can't change the PDF file format. However, some PDF files should be printed on paper that is larger than the standard 8.5 x 11 inch paper. To print on larger paper, open the PDF file, select the "File" drop down menu located in the browser tool bar and select "Print." Then select the "Properties" button and a printer tray that contains larger paper (such as legal size). You can also manually feed in a larger paper size.

    Why doesn't anything happen when I click on a link?

    There are many types of links on our Web site. Some link to other pages or PDF files within our site, and some link to other Web sites. First you need to identify what type of link is not working on your computer. If you're having trouble linking to:

  • Any PDF files, you probably need to download Adobe Acrobat (see above).
  • An external Web site, the site may be down or the URL may have changed.

    What is a podcast?

    A podcast is an audio or video file that is distributed electronically through the Internet to be played on computers (PCs and Macs) and on multimedia players, such as iPods and other MP3 players. Most podcasts, including LQ podcasts, are free of charge.

    How do I access LQ podcasts?

    You can now download LQ podcasts from LNN by clicking on the iTunes button next to the LQ episode you wish to add. This will take you to the iTunes site where you can download the episode directly to your computer, as well as to your portable player. Download iTunes software free of charge from the Apple Web site. Click the Subscribe button on the iTunes site to automatically receive all future Lions videos as they are added. By subscribing, future editions of these podcasts will automatically be downloaded to your computer and available for you to view.

    What is RSS?

    RSS is a Web feed format used for distributing information. Using RSS reader software, such as Firefox or SharpReader, enables you to click an RSS button to have information, including future editions of LQ, automatically downloaded to your computer as it becomes available.

    How can I send/forward a page to a friend?

    Copy the URL of the page and paste it in an e-mail.

    How can I access the Site Map?

    Use the "Site Map" link near the lower right corner of every Web page.

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300 W. 22nd Street, Oak Brook, IL 60523-8842

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