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Resolving Conflict

Implementing the following actions in addressing conflicts will further help to resolve any conflicts that may arise.

• Define the problem – State the problem in writing.  Be sure the problem has been defined and is not just a symptom of the problem.

• Uncover the facts – Request input from both sides of the problem. Obtain data from outside sources, too.

• Organize the facts – This step is required when complex issues are involved.

• Determine solutions – Consider various possible solutions while searching for the best solution.

• Realize the consequences – Before deciding on a solution, consider the possible consequences of each solution.

• Act on the solution – At this time, establish how you will know that the problem has been solved.

• Evaluate your solution – Officers should oversee the process to verify that the solution has been achieved.