Discovering little problems and correcting them before they become big ones will save time and resources. The results can also assist you in focusing your efforts on the areas where your members desire change.
This process lets you see your club through your members’ eyes – what is going well and what needs some attention.
Some observations may surprise you; some may not. It is important to keep an open mind to your members’ opinions, even if there is harsh criticism. Remember – every criticism is an opportunity to make improvements to your club. The following materials are available to help conduct the How are Your Ratings? Survey:
LCI would appreciate your feedback and questions on the newly updated How Are Your Ratings? Survey. Please contact the Membership and New Club Programs Department.